LEGAL REFERENCE

Aap ka data kaise hum sambhaalte hain

pk lucky par aapka personal information aur payment details encryption ke zariye mehfooz rahte hain. Hamari privacy policy clear rakhti hai ke aapka data kahan use hota hai...

Encrypted data transferAccount-level privacy controlsPakistan-region compliant

Lobby dekhen Read FAQ

Hamari privacy posture aur jurisdiction

pk lucky aapke personal information ko sirf un maqsad ke liye use karta hai jo aap ne account banate waqt accept kiye the. Jahan local qanoon ijazat deta hai, ussi ilaqe mein hamara platform chalti hai. Aapka naam, email, phone number aur JazzCash, Easypaisa, SadaPay ya Raast account details sirf aapke withdrawal aur login ke liye store hote hain. Hamari servers Pakistan

aur supported regions mein operate hote hain. Koi bhi data third party ko nahi bechi jaati jab tak aap khud isko allow na karein. Aapka gambling activity aapka apna hai—hum usko analytics ya marketing mein use nahi karte bina aapke permission ke.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

Rابطہ AUR MADADGARI

Privacy ke sawaalon ke liye hamse rabita karein

Agar aapko apne data ke baare mein koi sawal ho ya aap apne rights samajhna chahte ho, hamara support team ready hai.

Team online

Privacy Inquiry Email

[email protected] par apne sawaal bhejiye. Hamari team 24 ghante mein jawaab dega aur aapko apne data ke baare mein puri jaankari de dega.

Account Settings Portal

Apne account ke Settings mein ja kar apni privacy preferences badal sakते ho. Wahan se aap apne personal info ko update ya delete karne ka request kar sakte ho.

Support Chat

Live support team se chat karke apne privacy questions pooch sakte ho. Wo aapko batayenge ke aapka data kahan stored hai aur kaise protected hai.

SECURITY KI BANYAAD

Hamara privacy framework kaisy bana hai

pk lucky ka privacy setup actual security practices par base hai, na sirf compliance checklist par.

TLS 1.2+ Encryption

Har transaction jo aap JazzCash, Easypaisa, SadaPay ya Raast se karte ho wo encrypted tunnel mein chalta hai. Aapka banking info kabhi bhi plain text mein store nahi hota.

Two-Factor Authentication

Login ke baad aapko SMS ya app notification ke through second code verify karna padta hai. Ye extra layer ensures ke sirf aap hi apne account ko access kar sakte ho.

Data Retention Policy

Aapka sensitive payment data sirf utne din store hota hai jitne din active withdrawal aur verification ke liye zaruri hai. Us ke baad automatically purge ho jata hai.

Access Logging

Har login, payment aur withdrawal ko hamara system log karta hai. Agar koi unauthorized access detect hote, hum aapko immediately notify karte hain.

Third-Party Audit

Hamara encryption aur data handling quarterly basis par independent testers se check karavate hain. Results apne request par available hain.

Pakistan Region Priority

Aapka personal data Pakistan ya apne supported ilaqe ke servers par hi rehta hai. International transfer nahi hota bina apni explicit consent ke.

Privacy policy elements jo hamne include kiye hain

Ye saari policies ek saath dekhen:

Data Ownership	Aapka data aapka hai. Aap jab chahiye download kar sakte ho, export kar sakte ho ya delete karne ka request kar sakte ho.
Withdrawal Verification	Aapka JazzCash, Easypaisa, SadaPay ya Raast account hamesha aapke registered account se hi match hona padta hai. Name mismatch pe withdrawal block hota hai.
Marketing Opt-Out	Aap apne account settings se SMS, email ya in-app notifications ko off kar sakte ho. Koi forced communication nahi hota.
Cookie Policy	Hamari website sirf functional aur analytics cookies use karte hain. Tracking cookies aapke explicit permission ke baghair nahi set hote.
Password Security	Aapka password encrypted hash ke roop mein store hota hai. Hamara team bhi plaintext mein nahi dekh sakta. Password reset link 24 ghante valid rehti hai.
Account Closure	Agar aap account band karna chahte ho, to apna request Settings se submit kar sakte ho. 30 din baad sab data permanently delete ho jaata hai.
Policy Updates	Agar hamari privacy policy change ho, hum aapko email aur account notification se notify karengy. Change accept karne se pehle aap opt-out kar sakte ho.

Privacy ke liye aapke visible controls

Ye saari elements aapke lobby aur settings mein deekhte ho:

Privacy Dashboard

Settings mein Privacy tab khol kar dekh sakte ho ke aapka kaunsa data kis jagah stored hai, kab tak store hoga aur kaise secure hai.

Payment History Privacy

Aapka withdrawal aur deposit history sirf aapke account par visible hai. Bank statement mein JazzCash, Easypaisa, SadaPay ya Raast transaction reference aata hai, brand name nahi.

Communication Preferences

Aap choose kar sakte ho ke aapko kaunse notifications chahiye—sab, minimum ya bilkul nahi. Ye setting aapke account ke liye remember rehti hai.

Device Management

Account settings mein dekh sakte ho ke kaun kaun se devices aapke account ko access kar rahe hain. Unknown devices ko ban kar sakte ho.

Session Timeout

Inactivity ke 15 minut baad aapka session automatically logout ho jata hai. Ye feature public devices par aapko extra security deta hai.

Data Download

Account settings se aap apna sara personal data, activity history aur payment records ko CSV format mein download kar sakte ho.

Privacy ke bare mein general sawal-jawab

Nahi, hamara privacy policy mein likha hai ke sirf payment processors aur regulatory authorities ko permission hai aapka data dekhnay ki. Marketing, analytics ya advertising purposes mein koi data share nahi hota bina aapki written consent ke. JazzCash, Easypaisa, SadaPay aur Raast partners sirf transaction verification ke liye data receive karte hain.

Account closure ke baad hamara system automatically scheduled deletion process start karta hai. Personal data 30 din mein purge hota hai. Legal aur tax requirements ke liye minimal transaction records 5 saal tak store rehte hain, lekin aapka name aur contact details nahi.

Haan, functional cookies use karte hain taake aap logged rahein aur settings save rahen. Advertising ya tracking cookies sirf tab set hote hain jab aap explicitly allow karein. Aap Settings mein cookie preferences badal sakte ho ya browser cookies clear kar sakte ho.

Ye saari banking details TLS encryption ke through transfer hote hain aur database mein encrypted hash format mein store hote hain. Hamara team bhi plaintext mein nahi dekh sakta. Har withdrawal se pehle aapka banking account aapke registered naam se match hona zaruri hai.

Haan, law badalne par ya security practices improve hone par policy update hota hai. Agar koi major change ho to hum aapko email aur account notification se notify karte hain. Aap changes ko accept karne se pehle apne account ko suspend kar sakte ho ya permanently close kar sakte ho.

Immediately apne account mein password change kar aur support team ko alert karein. Hamara security team access logs check kare aur unauthorized devices ko remove karega. Agar financial loss hua hai to hamara fraud department investigate karega aur claim process samjhayega.

Nahi, aapka sensitive data sirf Pakistan aur aapke supported region ke servers par store hota hai. International data centers use nahi karte jab tak aap explicitly allow na karein. Backup bhi same region mein encrypt hote hain.